Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Zirel POS (“Zirel”, “we”, “us”, “our”), including the mobile application, the web portal at https://zirelpos.com, and any related services (collectively, the “Service”). By installing, accessing, or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Zirel is an offline-first point-of-sale application provided to small businesses on a software-as-a-service basis. The Service includes core POS features and, where your plan and settings allow, Zirel AI — an in-app and website assistant for product help and (on eligible paid plans) allowlisted business insights. The Service is provided on an “as is” and “as available” basis. We continue to develop, improve, and modify the Service over time, and features may be added, changed, or removed without prior notice.

2. Eligibility and your account

• You must be at least 18 years old (or the age of majority in your country of residence, whichever is greater) and legally authorized to act for the business you register.
• You are responsible for the accuracy of the information you provide, for keeping your login credentials and staff PINs secure, and for all activity that occurs under your account or the accounts of staff to whom you grant access.
• You must promptly notify us of any unauthorized use of your account or any other suspected breach of security.

3. Acceptable use

You agree not to, and not to permit any staff member or third party to:

• Use the Service for any unlawful, fraudulent, or deceptive purpose;
• Record, store, or process personal data of customers, employees, or third parties without a lawful basis to do so under applicable data protection laws in your jurisdiction;
• Falsify transaction, sales, settlement, tax, or accounting records, or use the Service to facilitate tax evasion, money laundering, or any other illegal activity;
• Use the Service for predatory, abusive, or unlawful debt collection;
• Attempt to disrupt, overload, reverse-engineer, decompile, or circumvent any technical measure of the Service, or probe its security;
• Access or attempt to access another business’s data, or share your account, device key, or staff PINs with anyone outside your authorized staff;
• Resell, sublicense, white-label, or otherwise commercially exploit the Service without our prior written consent.
• Use Zirel AI to attempt to extract data you are not permitted to access, to generate unlawful or harmful content, to automate high-volume scraping of the Service, or to submit passwords, PINs, payment-card numbers, or other credentials that should not be shared with support systems.

4. Zirel AI

Zirel AI is optional assistance built into the Service. By using it you agree to the following in addition to the rest of these Terms.

• Help vs. business data. All users may ask how to use Zirel POS. Access to your business data through Zirel AI requires a paid plan with cloud sync, the business owner’s explicit Allow Business Data Access setting (More > Edit Business), and the same permissions your account already has in the app. You may turn business-data access off at any time; Zirel AI will then remain help-only.
• No professional advice. Zirel AI outputs are generated automatically and may be inaccurate, incomplete, or outdated. They do not constitute tax, accounting, legal, financial, or other professional advice. You are solely responsible for verifying information and for business decisions you make.
• Read-only business tools. When business-data access is enabled, Zirel AI may call read-only, allowlisted report endpoints on your behalf. It cannot create, edit, or delete transactions, inventory, customers, staff, settings, or other records.
• Website help chat. The public website chat is anonymous, help-only, subject to rate limits and bot protection, and must not be used to upload confidential credentials or third-party personal data unrelated to a support question about Zirel POS.
• Availability and limits. Zirel AI requires internet connectivity and depends on third-party model providers. We may suspend, rate-limit, or modify Zirel AI features by tier, region, or account to protect the Service, control cost, or comply with law. We do not guarantee uninterrupted availability or a minimum response quality.
• No training on your chats. We configure our AI pipeline not to use your chat content to train third-party models. Operational logs are retained only as described in our Privacy Policy.

5. Subscriptions and payments

Zirel offers a Free tier and one or more paid tiers. Paid tiers are billed by Google Play, the Apple App Store, or another platform we may designate, in accordance with that platform’s billing terms. You may cancel at any time through the platform that processes your subscription; access to paid features ends at the end of the then-current billing period. Except where required by law or by the platform’s own policies, all payments are non-refundable. Subscription fees, included quotas, and feature availability per tier may change from time to time and will take effect on the next renewal.

6. Free tier and tier changes

The Free tier is provided at no cost and is subject to feature limits (including, without limitation, item, customer, staff, device, and location caps; in-app advertising; the absence of cloud sync; and Zirel AI limited to Help & Support without business-data access). The Free tier stores your data only on your device and does not back it up to our servers. If your paid subscription expires, lapses, or is downgraded, the Service will revert to the limits of the Free tier; cloud-synced data exceeding those limits may become read-only or inaccessible from within the app, and you remain responsible for exporting any data you wish to retain before such transition.

7. Data ownership and your responsibility to back up

As between you and us, you own the operational data you enter into the Service (items, customers, transactions, staff, reports, images, and the like). We store and process that data only as necessary to provide the Service, as further described in our Privacy Policy. You may delete your account and associated cloud data at any time via https://zirelpos.com/account/delete.

You acknowledge and agree that:

• The Free tier stores all data only on your device. There is no cloud backup, no server-side copy, and no recovery mechanism if the device is lost, stolen, damaged, factory-reset, or if the app is uninstalled. We cannot recover Free-tier data under any circumstances.
• The Service is offline-first. Changes you make while offline are queued locally and uploaded the next time the device successfully reaches our servers. If the device is wiped, replaced, reinstalled, or otherwise loses its local storage before that upload completes, the queued changes are permanently lost.
• Cloud sync is not a backup service. It mirrors your most recent state across paired devices. Deletes, edits, and conflicting writes propagate, and on conflict the most recent write wins. We do not retain prior versions beyond what is described in our Privacy Policy.
• You are solely responsible for maintaining your own backups using the export, local backup, and Google Drive backup features available in the Service. We strongly recommend that you create regular backups and store at least one copy outside the device.
• Account deletion is permanent and irreversible. Once initiated, the deleted data cannot be recovered, including by us.

To the maximum extent permitted by applicable law, we disclaim all liability for any loss, corruption, inaccessibility, or unrecoverability of your data, whether caused by: (a) device loss, theft, damage, malfunction, or factory reset; (b) uninstallation or reinstallation of the Service; (c) operating-system updates, third-party application interference, malware, or unauthorized access via shared credentials or staff PINs; (d) actions or omissions of you or your staff, including accidental deletion, void, refund, or misconfigured permissions; (e) interruptions or failures of internet connectivity, push-notification delivery, app stores, payment processors, cloud-storage providers, or any other third-party service we depend on; (f) the inherent limitations of an offline-first architecture, including last-write-wins conflict resolution; (g) expiration, downgrade, suspension, or cancellation of a paid subscription; or (h) any event outside our reasonable control. Our role is to provide the software; the preservation of your business records is your responsibility as the operator of your business.

8. Customer data and your role as controller

When you record information about your own customers, employees, suppliers, or other third parties in the Service, you act as the data controller (or equivalent role under applicable law) for that information, and we act as your processor and process it solely on your documented instructions to provide the Service. You represent and warrant that you have a valid lawful basis to collect and process such information, that you have provided any required notices to the individuals concerned, and that you will respond to their access, rectification, deletion, and other rights requests as required by applicable law. You are solely responsible for the lawfulness of the data you enter into the Service.

9. Tax, accounting, and legal compliance

Receipts, invoices, settlements, sales reports, debt records, and other documents generated by the Service are operational records intended to help you run your business. They are not certified tax invoices, statutory accounting records, or audited financial statements, and they may not, without further action by you, satisfy invoicing, e-invoicing, fiscalization, tax-reporting, or record-retention requirements that apply to your business in any particular jurisdiction. You are solely responsible for determining what records you are required to keep, in what format, and for how long, and for complying with all tax, accounting, consumer-protection, employment, and other laws applicable to your business.

10. Third-party services

The Service depends on third-party platforms and providers, including without limitation Google Firebase (authentication, push messaging, crash reporting), Google Play and Apple App Store (subscription billing), RevenueCat (subscription validation), Google Drive (optional backup), Cloudflare (edge security, content delivery, and Turnstile bot protection on the website help chat), AI inference providers used by Zirel AI, and the advertising networks used on the Free tier. Those services are governed by their own terms and privacy policies. We are not responsible for their availability, performance, or acts and omissions, and any interruption or change to those services may affect the Service.

11. Service availability

Core point-of-sale functions are designed to work without internet access. Cloud sync, the web portal, push notifications, and certain other features require internet connectivity and may have planned or unplanned downtime, including for maintenance, upgrades, or events outside our control. We do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time, and we do not provide any service-level commitment unless expressly stated in a separate written agreement signed by us.

Zirel AI and other online-only features require internet connectivity and may be unavailable during outages of our systems or third-party providers.

12. Termination

You may stop using the Service at any time and delete your account via https://zirelpos.com/account/delete. We may suspend, restrict, or terminate your access to the Service, in whole or in part, at any time and without prior notice if we reasonably believe that you have violated these Terms, that your use poses a security, legal, or reputational risk, or that we are required to do so by law. On termination, your right to use the Service ends, and the provisions of these Terms that by their nature should survive termination will survive.

13. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, reliability of any reports or calculations, uninterrupted operation, compatibility with any specific hardware, printer, or operating system, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will meet your requirements, that defects will be corrected, or that the Service is free of viruses or other harmful components. Zirel AI responses may contain errors; you must independently verify any information before relying on it for operational, tax, accounting, or legal purposes.

14. Limitation of liability

To the maximum extent permitted by applicable law, in no event will we, our affiliates, or our suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, customers, business opportunities, or data, however caused and under any theory of liability, even if we have been advised of the possibility of such damages. Our total cumulative liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you actually paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD 100. The limitations in this section apply whether or not the remedies provided in these Terms fail of their essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the smallest extent permitted by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Zirel, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your or your staff’s use of the Service; (b) your violation of these Terms or of any applicable law; (c) the data, content, or instructions you submit to or process through the Service, including any claim by your customers, employees, tax authorities, regulators, or other third parties relating to that data; or (d) your acts or omissions as the controller of personal data processed through the Service.

16. Force majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including without limitation acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labor disputes, internet or telecommunications outages, power failures, denial-of-service attacks, or failures of third-party platforms or providers on which the Service depends.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict-of-laws principles. The courts located in Jakarta, Indonesia have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to the personal jurisdiction of those courts. Nothing in this section deprives you of the protection of any mandatory consumer-protection laws of the country in which you reside, where those laws cannot be excluded by agreement.

18. Changes to these Terms

We may update these Terms from time to time. We will indicate the date of the most recent revision at the top of this page, and where the changes are material we will provide additional notice in the app or by email. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service.

19. Miscellaneous

These Terms, together with the Privacy Policy and any other policies we publish on this website, constitute the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them without restriction. These Terms do not create any agency, partnership, joint venture, or employment relationship.

20. Contact

Questions about these Terms? Email [email protected].